Technical Product Engineer

Location – Chertsey

Salary – £152-168 per day

Duration – 31st December 2022 with the view to extend

Benefits: Bonus scheme, staff sales, reward plus discount shopping, 25 days holiday, government pension (post AWR), mortgage advise, staff restaurant, onsite parking and shuttlebus

Summary of a Technical Product Engineer

You will be part of the Technical Product team within IT & Mobile divisions. You will be working on products with the latest cutting-edge technology and making sure these are technically ready for the UK market. You will get to live and breathe these new products as part of a connected lifestyle and ensuring customers have a great experience using our products and services.

Responsibilities of a Technical Product Engineer

To be part of the team responsible for managing the overall software release and approval process relating to the launch and in life management of smartphones, wearables and tablet devices.
Working on Open Market software to ensure that devices meet R&D software quality guidelines and ready for launch in the UK market.
Investigating technical issues for software launch and maintenance release cycles and working with internal teams to resolve these in a timely manner.
Managing and raising defect tickets on defect management and tracking systems.
Maintain a detailed understanding of the software and settings in our phones, tablets and wearable’s.
Use this knowledge for raising and investigating technical issues on software releases from R&D teams and approving Field Test reports across all 3 categories of devices.
Working with the Technology team in managing software approvals processes and communicating technical issues to internal and external partners.
Ensuring Samsung open market software approvals are aligned with channel intake partners and communicating approved versions with SCM and warehouse teams for delivery.
Proactively leading innovative and strategic internal technology projects to improve end user experience
Support the TPM team and wider team in flashing of devices for key partners and helping the team with sample management system.
Anticipate potential issues/delays both from a technical and launch perspective and raising these to the TPM and Head of Technical Product Management team
Key competencies of a Technical Product Engineer

BEng or equivalent in Mobile Technology, Electronic Engineering or Computer Science.
A minimum of 3 to 5 years of experience within the consumer electronics and mobile device testing, repair/service industry.
Interest and knowledge of mobile hardware, software and network technologies such as processors, memory, screens, LTE, IMS, VoLTE, eSIM and 5G.
Experience with mobile field testing and logging tools (QXDM, MTK etc.) and comfortable using Wireshark, HP ALM, QC and JIRA software systems.
Experience in defect management and issue tracking systems.
Good to have some level of experience as a device service engineer with some level 1 or level 2 experience.
Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.

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