My client is looking for someone to take over one of the pivotal roles in the company reporting to and working closely with the General Manager

• Manage the whole process from job confirmation, job planning, scheduling & resourcing through
to ensuring all details are ready for invoicing on completion of the job
• Liaise with clients and understand the client brief
• Perform quality controls and monitor operational KPIs
• Manage and mitigate operational risks across the business
• Identify, source, negotiate and manage project-based suppliers
• Establish and maintain business standards for operational efficiency
• Improve operational management systems, processes and best practices
• Ensure the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Coordinate staff recruitment, training and schedules
• Create a positive work environment to improve staff productivity
• Identify and implement ways to increase quality of customer service
• Ensure the smooth running of the office


• Proven work experience as Operations Manager or similar role – minimum of 2 years’, ideally 3-5
years’ experience
• Knowledge of organizational effectiveness and operations management
• Ideally had quality management training, with demonstrable experience in implementing quality
improvement initiatives
• Good leadership qualities with the ability to provide direction
• High energy team player and manager
• Passion for working with a small growing business
• Strong communicator (verbally/written) and an adaptable thinker
• Outstanding planning and organisational skills
• Excellent critical thinking and problem-solving skills and the ability to work under pressure
• Ability to work under pressure and with some demanding clients
• ‘Can do’ attitude and a flexible approach in a dynamic environment
• Flexibility to work some early mornings, early evenings and weekends as required from time to
time during busy periods
• Enjoys dealing with people, creating and maintaining relationships
• Confident and with a pleasant telephone manner
• Possesses proficient computer skills including Microsoft Outlook, Excel and Word
• Confidence to work autonomously and be proactive, as well as reactive

Core hours Monday to Friday 8.30 to 5.30

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.

Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

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