Overview

Network Support Executive
Location – Chertsey
Salary – £106.88-£110.88 Per day
Duration – On going contract
Benefits: Holiday – 25 days per annum plus bank holidays, Access to staff sales discount, Access to Reward Plus discount shopping, Government pension auto-enrolment from 12 weeks and 3 Volunteering days each year.

Summary of a Network Support Executive
This role is within the Consumer Electronics side of the Service Delivery team, where you
will help oversee the network of repair partners, from an administrative point of view.

Responsibilities of a Network Support Executive
• Deliver the results to target on the main KPIs
• Repair turnaround time & delayed repairs
• Repeat repair prevention
• Technical Bulletin Adherence
• Promote and support process and policy adherence
• Create a great working relationship with 3rd party authorised service partners, to
promote open communication and trust
• Overseeing the management of the pending Work In Progress, promoting a right
first time approach in a timely manner
• Day to day discussions within the field support and technical teams, that collaboratively
create a flexible, consistent and great customer support offering
• Working with partners within the business to provide quick resolutions on queries from
the field
• Other day-to-day activities in relation to CE Service Delivery activity

Key competencies of a Network Support Executive
• Experience of being able to communicate across multiple platforms at a senior level
• Good interpersonal skills
• Good attention to detail
• Self-motivated and able to work with minimum direction
• Prepared to challenge the Status Quo
• Prepared to travel
• Computer Literate with a good understanding of Microsoft Office suite
• Experience of working in a customer support environment
• Influencing & motivating individuals to improve

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.
Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant – Charlie Shepherd

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