Overview

Service Centre Administrator

Location: Weybridge
Salary: £28 – £30,000 PA
Duration: Permanent
Hours: Monday – Friday 8.30am-5pm (Office Based)

The Service Centre Administrator {Engineer Scheduler} manages the needs of our clients, processing and managing orders, returns, solving incidents as well as offering good product advice

• Processing and management of orders/dispatch incl.
o Create purchase order, order confirmation & customer invoice & rebilling, returns…etc
o Check product in stock regarding latest software update & add marketing material
o Dispatch product & field tech to customer site
o Work with accounting to align on payment / dunning process
• Replacement steering
o Order spare parts and refurbished products for replacement process
o Dispatch local Field Service Technician for on-site repair
o Dispatch 3rd parties for on-site repair
o Work with accounting to align on payment / dunning process
• Change customer data (new NIF, direct debit, change address…)
• Processing deposits, changes, billing, cancellations….
• Ensures the updating and reliability of the department’s databases and files.
• Ensures compliance with current regulations on data protection and access to information

You Will Need…

• High level of accountability
• Strong communication and relationship skills
• Demonstrate problem solving and decision making abilities
• Self-assured and calm / resilient in difficult situations
• Excellent organizing and prioritization skills
• Several years of professional experience in similar roles
• English skills (both spoken & written)
• Experience in dealing with customers via phone & e-mail to solve all queries
• Experience of working in Customer Service environment
• Excellent skills with MS Office

Benefits
• Free parking
• 25 days holiday + 1 day off for your birthday
• Contributory pension
• Private medical health
• Health care cash plan
• Dental cash plan
• Life Assurance and disability insurance
• Subsidized gym, bar and restaurant on the estate

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson

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