Customer Service Team Leader

Location –  Walton on Thames
Salary – £30,000 – £40,000 PA
Duration – Permanent
Hours-  3 days in the office with 2 days working from home


Responsibilities of a Customer Service Team Leader

  • Ensure the team respond to queries within a required time period and monitor query resolution
  • Assist with the development of processes for service improvement
  • Act as an escalation point for the team
  • Support in training and development, motivate and assesses performance of team members
  • Manage, mentor, and help less experienced team members
  • Provide management information relating to the performance, productivity and efficiencies relating to the area
  • Work in partnership with Project Manager/Head of Client Services to conduct Client Query reviews with other departments
  • Able to communicate clearly and accurately in the written and spoken form from staff to director level
  • Able to build strong relationships with Clients, understanding and being responsive to their needs
  • Liaise cross departmentally to co-ordinate the successful delivery of Client requests
  • Collate and review management reporting for external distribution ensuring accurate and timely delivery



Key competencies of a Customer Service Team Leader

  • Be computer literate and adept with Microsoft Office, especially Excel
  • Excellent attention to detail
  • Strong written and oral communication skills
  • Excellent interpersonal skills and experience of working in team
  • Ability to organise and prioritise work commitments
  • Willingness to learn
  • Strong planning and organisational skills with a keen eye for detail
  • A positive and amenable character in challenging situations
  • An excellent team player but also able to use initiative and work alone
  • Have a flexible approach to the changing demands of the role
  • Proficient in Excel and Outlook

The following knowledge would be beneficial:

  • Experience of SAP software
  • Some understanding of Data Protection legislation and Information Security business requirements


Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.

Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

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