Overview

Customer Service Supervisor
Location: East Molesey
Salary: £30 – £35,000 PA
Duration: Permanent
Hours: 11.00am to 8.00pm Monday to Friday

To support the head of Customer Services in managing the day to day activities of the entire Customers Service including order processing and order fulfilment.

Key Responsibilities of a Customer Service Supervisor

• Managing the Customer Services team on daily activities
• Receiving customer orders and processing them onto the ERP system
• Resolving any customer complaints
• Updating the CRM as required
• Answering numerous telephone queries
• Receiving orders and acknowledging receipt
• Sourcing products
• Placing orders with approved suppliers
• Ringing customers back with ETA for their order
• Monitoring orders placed
• Checking goods coming against delivery note and PO
• Invoicing
• Maintaining process protocols
• Monitoring shelf life of stock held on site
• Devising telesales activity in order the grow the department

Experience needed:

• Three years’ experience at supervisory level
• Customer service experience is essential in an office based commercial environment
• Experience of managing self in a proactive way

General knowledge & Technical skills:

• IT Literate
• Numerate (GSCE or equivalent level maths)

Personal Skills & Attributes:

• Ability to self-manage and prioritise and plan effectively
• Well-developed interpersonal skills coupled with an ability to prioritise work
• Strong communications skills, both written and oral with the ability to communicate effectively at all levels
• Team player, service orientated, supportive and innovative.
• Ability to motivate a team
• Good ‘people skills’ for building relationships with colleagues at all levels
• Calmness under pressure
• Decision-making ability

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson

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