Overview

 

Customer Operations Administrator
Location: West Molesey
Salary: £21 – £24,000 PA
Duration: Permeant
Hours: Monday to Friday (Office Based)

Summary of a Customer Operations Administrator
Working as part of a small team, your workflow will include administrative tasks such as processing sales orders, preparing courier and dangerous goods documents for the shipment of orders, dealing with incoming calls to the business, filing, dealing with incoming emails, raising Customer Service cases on CRM, sending copy invoices to agents, and keeping agents up to date with their targets by sending weekly reports.

Key Responsibilities of a Customer Operations Administrator
• Ensuring all trade and consumer customers receive excellent customer service from initial enquiry through to order fulfillment.
• A conscientious and enthusiastic customer service focused approach is essential along with the ability to communicate effectively at all levels to both customers and colleagues
• You will be expected to attend at least one trade show a year and assist, where necessary, in the organisation of these shows.
• Dealing with stock and shipping queries by working closely with the warehouse team
• Receiving and processing orders and collecting pro forma payments
• Ensuring all emails into the Customer Operations & Info groups are dealt with in a timely manner
• Running Spindle at the end of every day to generate invoices for emailing or posting

Key Competencies of a Customer Operations Administrator
• Previous office experience preferred but not essential
• Good computer skills in Word, Outlook & Excel essential
• Knowledge of Sage200 would be beneficial but not essential as training will be given
• Adaptable and flexible – needs to maintain effectiveness in a fast moving/changing environment with varying tasks
• Highly organised in all tasks
• Can do attitude – proactive and takes initiative
• Meticulous with attention to detail
• Ability to work alone and within a team
• Ability to handle pressure and be able to multi-task
• Proven time keeping and efficiency
• Committed to achieving results

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson

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