Overview

Client Liaison Officer
Location: Staines
Salary: £18 – £21,000 PA
Duration: Permanent
Hours: Monday – Friday

Summary of a Client Liaison Officer
To provide administrative and logistics support to the accreditation sections for defined customer and/or assessment managers and to process administration tasks defined by the accreditation cycle at a pace, quality and efficiency to exceed customer and internal expectations and KPIs

Key Responsibilities of a Client Liaison Officer
To progress defined administration tasks to completion in support of the accreditation cycle and in line with internal processes providing an efficient and professional service to our clients’ customers. Tasks to include but not limited to:
• Assessment Visit Coordination and Booking;
• Liaison between Customers, Assessment Managers and Contracted Assessor & Experts;
• Processing or Pre and Post Visit Documentation;
• Hotel and Travel Bookings;
• To provide a point of contact for our clients’ customers and external enquirers, taking ownership of enquiries and responding with relevant information, ensuring high quality customer service is delivered and a customer orientated culture is maintained throughout.
• To actively monitor, progress and resolve key processes associated with the accreditation cycle and take effective action to resolve any overdue items through collaboration and liaison with relevant parties.
• To coordinate with other members of staff to ensure continuous operational cover and therefore, consistency of operations at all times.
• To maintain accurate and up to date internal records, files and databases to ensure efficient retrieval of information.
• To provide support in the arrangement and execution of internal and external meetings, conferences and training courses.
• To process any additional tasks, as agreed with Line Manager, in an efficient and timely manner in line with internal processes.

Key Competencies of a Client Liaison Officer
• Good level of IT literacy, with MS Teams, Word, Outlook and Excel
• Ability to prioritise and work under pressure
• Great attention to detail and able to work to set procedures.
• Good organisational ability
• Excellent verbal and written communication skill
• Solid customer service skills

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview.
Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson

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