2nd Line Service Support Engineer – Italian Speaker
Location: Hampton Wick
Salary: £35 – £40,000 PA
Duration: Permanent

The primary objective of the Helpdesk is to provide ongoing support and assistant to customers for any product related issues, in particular our Italian customers. A secondary purpose is to provide internal desktop support to our clients’ staff.

Responsibility Area 1: DEMS/Software Support

• Act as the main point of contact for all reported issues or queries (via telephone or email) relating to DEMS
• Receiving, logging, and tracking all DEMS/software cases and communicating the status/resolution to the customer
• Demonstrating the ability to troubleshoot and resolve complex DEMS related issues
• Escalating unresolved calls to the product engineering and development team
• Maintain a high degree of customer service
• Provide training and rollout support on DEMS upon request

Responsibility Area 2: Internal Desktop Support

• Provide desktop and server support
• Undertake small-to-medium sized IT projects as instructed by the service delivery manager and then managing the project to meet pre-defined objectives
• Planning and recommending enhancements to ensure that the Helpdesk capacity meets current and future business requirements in a cost effective manner
• Setting up new users and disabling expired accounts in accordance with HR requirements

Technical Skills.

• Windows Servers (setup and maintenance)
• Active Directory
• Maintain and configure laptops, desktops and mobile devices.
• Networking, switches, routers and firewalls (DNS, DHCP, TCP/IP)
• MS Exchange
• MS SQL experience
• Software installs and upgrades
• MS Office 365
• MS Azure cloud experience

Professional/Personal Skills:

• Italian speaker
• Reliable self-starter that is service driven that enjoys getting the job done:
• Can think through problems, troubleshoot in a methodical manner and escalate as required
• Can undertake small/medium projects
• Ability to manage conflicting priorities
• Has a good understanding of IT security
• ITIL qualification
• Microsoft Azure fundimentals qualification
• Microsoft Azure Administrator qualification
• Microsoft SQL qualification
• Additional European languages (Italian, Spanish, German, French)

Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.


Consultant: Donna Jackson

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